Terms & Conditions

1. All prices are quoted in Malaysian Ringgit (RM).
2. Promotional rates are subject to availability and the applicable promotional period.
3. Package rates are based on 2 registered guests for the Grand Pool room category.
4. Breakfast is included only when the With Breakfast package is selected and applies to the registered guest occupancy stated above.
5. Additional breakfast is RM25 per person; walk-in breakfast is RM35 per person.
6. Extra beds are charged at RM50, subject to availability and room suitability.
7. The full attraction package for each additional guest is RM50. Admission to individual attractions is charged at prevailing ticket rates.
8. Access to the hot spring pool, sauna, steam room and attractions is subject to operating hours, maintenance, weather conditions and safety requirements.
9. Guests must comply with all resort and attraction safety rules.
10. Standard check-in is 3:00 PM and check-out is 12:00 PM. Any early check-in or late check-out must be approved by the resort, subject to availability.
11. Services, meals and facilities not expressly listed in the package inclusions may incur additional charges.
12. Booking amendments, cancellations and refunds follow the policy communicated during the reservation or booking confirmation. No alternative refund guarantee is implied.
13. Management may revise promotional rates and conditions for future bookings, subject to applicable laws and existing confirmed booking commitments.